RETURN POLICY & SHIPPING
In the age of Amazon Prime, many of us are used to receiving our packages within a few days of when we placed our order. Please keep in mind that we are a small, start-up business (aka: a one woman show). All orders are shipped from Wyncote, Pennsylvania once weekly via USPS to all 50 states.
Please check your addresses before submitting. We cannot take responsibility for packages that are delivered to the wrong address due to an incorrect address provided by the customer. We don't want these beauties to get lost in the mail!
If there are any issues regarding shipping, please contact us with your concern.
Are you local? We offer pick-up!
If you live in Philadelphia or the Cheltenham areas, you can pick up your order instead of having it shipped. We offer order pick-up at Honey's Sit n' Eat in Northern Liberties. We can also arrange for your order to be picked up at my address in Wyncote if you're really local!
A major part of our mission at Natural Order Handmade is keeping our environmental footprint to a minimum. All of our brand packaging is recyclable. In an effort to uphold the four R's (Reduce, Reuse, Recycle, Repeat) of recycling, all of the packaging your items are shipped in are recyclable or reusable. If you happen to find bubble wrap or non-recyclable materials in your package, you can trust that we have received these items in packages shipped to us, and are merely reusing them. Please continue our mission by recycling or reusing all packaging materials as well!
Need to return an item?
We accept returns of items in their original condition for store credit. We understand that sometimes a scent may not be your thing, so we will gladly receive that unused item back within the first 14 days of receipt. The shipping is the responsibility of the purchaser. That is, unless there is an error on our end, we will be sure to make it right.
Questions, comments, requests? Feel free to reach out. We’d love to hear from you.
Natural Order Handmade is located just outside Philadelphia in Wyncote, Pennsylvania.